Frequently Asked Questions
Orders and production
Is every item made to order?
Yes. Production starts after you place an order. Most products are produced within 2–5 business days, followed by carrier transit time.
Can items arrive separately?
Yes. Products may be produced at different facilities, so a single order can arrive in more than one package. Tracking is sent as each shipment becomes available.
Shipping
How is shipping calculated?
Printful Live Rates calculate available services, cost, and estimated transit time from your destination and the products in your cart. The rate shown at checkout is the rate that applies to the order.
When is shipping free?
Free standard shipping is applied automatically to eligible orders after product discounts and before taxes. Reference thresholds are US$99 for the United States; US$109 equivalent for the EU and UK; US$120 equivalent for Japan; US$129 equivalent for Canada, Australia, New Zealand, Switzerland, Norway, Iceland, and Liechtenstein; and US$149 equivalent for other supported destinations. Checkout confirms eligibility in the available local currency.
Will I pay duties or import taxes?
Unless checkout states that duties and taxes are included, the destination country may charge them to the recipient. These charges are separate from our shipping rate.
Sizing and care
How do I choose a size?
Use the measurements on the specific product page rather than assuming every garment fits identically. For the most reliable comparison, measure a garment you already own while it is laid flat.
How should I care for printed apparel?
Follow the care label. As a general precaution, wash printed garments inside out with similar colors, use a gentle cycle and cool water, avoid bleach, and use low heat or air drying when possible.
Returns and order problems
What if my item is damaged or printed incorrectly?
Email info@yokaifactory.com within 30 days of delivery. Include your order number and clear photos of the item and packaging.
What if tracking says delivered but I cannot find the package?
Check the delivery area, household members, neighbors, and the carrier first. If it remains missing, contact us promptly. Lost-package claims must be reported within 30 days after the estimated delivery date.
Can I return the wrong size or change my mind?
Because products are made to order, preference-based returns are generally limited outside jurisdictions that provide a mandatory consumer right. Applicable statutory rights are not affected. Contact us before sending any return so we can provide the correct instructions and address.
Contact
Email info@yokaifactory.com and include your order number when applicable. We aim to reply within two business days.